A reliable return experience

We aim to provide a clear and organised after-sales process for our customers. Each return request is handled carefully to ensure a consistent and fair review.

Processing time

Once a return request has been submitted, our team will review the information provided within 1–3 working days.

Return conditions

Items should be returned in an appropriate condition, with original packaging and included components where applicable. The condition of the product may affect the assessment.

Product review

All returned items are checked to confirm their condition and whether the request meets the applicable return requirements.

Refund or replacement

Following a successful review, a refund may be processed or a replacement solution may be considered where available.

Completion notice

Customers will receive confirmation once the return process has been completed. The time required for the refund to appear may vary depending on the payment provider.